Shipping policy

📦 COVEN & CORE — SHIPPING POLICY

Last updated: 10/08/2026

Shipping

Each Coven & Core item is made or printed specifically for you.

Production Time

Orders generally require 3–5 business days for production before they are shipped.

Please note that production time is separate from shipping and delivery time.

Shipping within Australia

Once your order has been produced and shipped, delivery within Australia generally takes approximately 2–8 business days, depending on your location and the shipping service used.

International Shipping

We ship internationally.

International delivery times vary depending on the destination, shipping service and local postal or customs processes.

Please be aware that international orders may be subject to customs duties, taxes or other charges imposed by the destination country. Any such charges are the responsibility of the customer unless otherwise stated at checkout.

Tracking

Once your order has been shipped, you will receive tracking information by email where tracking is available for the selected shipping service.

Please allow some time for tracking information to become active after your order has been dispatched.

Delivery Estimates

All delivery times provided by Coven & Core are estimates only and are not guaranteed.

Delivery may take longer during particularly busy periods, including Halloween, Christmas, public holidays and major promotional periods, or due to circumstances outside our reasonable control.

These circumstances may include postal or courier delays, weather events, natural disasters, customs processing, public emergencies or other unexpected events.

Incorrect or Incomplete Delivery Information

Please carefully check your name, delivery address and contact information before completing your order.

If an order is returned to us because an incorrect or incomplete delivery address was provided, additional postage costs may apply if you require the order to be resent.

Lost or Damaged Orders

If your order appears to have been lost, significantly delayed or arrives damaged, please contact us at covenandcore@outlook.com as soon as reasonably possible.

Please retain any packaging and photographic evidence of damage where applicable, as this may assist us in investigating the issue with the relevant delivery provider.

We will work with you to resolve delivery issues in accordance with our Refund and Returns Policy and your rights under applicable Australian Consumer Law.