COVEN & CORE — TERMS OF SERVICE
Last updated: 10/08/2026
Welcome to Coven & Core.
These Terms of Service (“Terms”) apply to your access to and use of the Coven & Core website, online store, products, services, digital content, courses, workshops and other offerings made available by Coven & Core (“Coven & Core”, “we”, “us” or “our”).
By accessing our website, purchasing a product or service, registering for a course or workshop, or otherwise using our Services, you agree to be bound by these Terms.
Please read these Terms carefully before using our website or purchasing from us.
If you do not agree with these Terms, please do not use our website or Services.
SECTION 1 — ABOUT COVEN & CORE
Coven & Core is an Australian business providing spiritual, personal-development, wellness and educational products and services.
Our offerings may include physical products, digital products, educational materials, courses, workshops, spiritual practices, Reiki-related education and other products or services offered from time to time.
Our products and services are intended to support personal reflection, education, self-development and spiritual or wellness practices.
Coven & Core does not provide medical, psychological, psychiatric, legal, financial or other professional advice unless expressly stated otherwise.
SECTION 2 — USING OUR WEBSITE
You agree to use our website and Services only for lawful purposes and in accordance with these Terms.
You must not:
- use our website for any unlawful or fraudulent purpose;
- interfere with or attempt to compromise the security or operation of our website;
- introduce viruses, malware or other harmful material;
- attempt to gain unauthorised access to our systems or accounts;
- copy, reproduce, distribute or exploit our website or its content without permission;
- use automated systems, scraping tools or other methods to extract our content without our written permission;
- impersonate another person or provide false information;
- use our website in a way that could harm Coven & Core, our customers or third parties; or
- otherwise engage in conduct that breaches applicable Australian law.
We reserve the right to restrict or suspend access to our website where reasonably necessary to protect our business, customers, systems or other users.
SECTION 3 — PRODUCTS AND SERVICES
We aim to ensure that descriptions, photographs, pricing and other information about our products and services are accurate.
However, colours and appearance may vary between devices and physical products, and photographs are provided for illustrative purposes where appropriate.
We reserve the right to:
- update product descriptions;
- correct errors;
- change prices;
- modify or discontinue products or services; and
- limit quantities available for purchase.
Any changes will not affect an order that we have already accepted except where permitted or required by law.
SECTION 4 — ORDERS AND PURCHASES
When you place an order through our website, you are making an offer to purchase the selected products or services.
An order is not necessarily accepted merely because you have submitted it or received an automated order confirmation.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- there is an obvious pricing or description error;
- we reasonably suspect fraudulent or unauthorised activity;
- we are unable to fulfil the order; or
- cancellation is otherwise permitted by law.
If we cancel an order after payment has been received, we will provide any refund required by law.
SECTION 5 — PRICING AND PAYMENT
All prices displayed on our website are in Australian dollars unless otherwise stated.
Where applicable, prices will include GST.
Payment must be made using the payment methods made available at checkout.
You are responsible for providing accurate billing, contact and delivery information.
We may use third-party payment providers to securely process payments. Your use of those payment services may also be subject to the provider’s own terms and policies.
SECTION 6 — SHIPPING AND DELIVERY
Shipping options, costs and estimated delivery times will be displayed during the purchasing process where applicable.
Delivery times are estimates only and may be affected by circumstances outside our reasonable control, including postal delays, courier delays, weather, natural disasters, public emergencies or other events beyond our control.
You are responsible for ensuring that the delivery address provided at checkout is accurate.
If you provide an incorrect delivery address, additional costs may apply where permitted by law.
Nothing in this section limits your rights under the Australian Consumer Law.
SECTION 7 — RETURNS, REFUNDS AND CONSUMER GUARANTEES
Our returns and refund procedures are described in our Refund and Returns Policy, available here:
[INSERT REFUND/RETURNS POLICY LINK]
Nothing in these Terms or our Refund and Returns Policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
Australian consumer guarantees may provide rights to repairs, replacements, refunds, cancellation or compensation depending on the circumstances.
If you believe a product or service does not meet the requirements of Australian Consumer Law, please contact us so that we can assess the issue and provide an appropriate remedy where required.
SECTION 8 — DIGITAL PRODUCTS, COURSES AND EDUCATIONAL CONTENT
Where we provide digital products, courses, downloadable materials, videos, meditations, educational resources or similar content, your purchase generally provides you with a personal, limited, non-transferable licence to access and use that content for your own personal and lawful purposes.
Unless we give you written permission, you must not:
- reproduce or redistribute our digital content;
- sell, sublicense or commercially exploit our content;
- upload our content to another website or platform;
- share paid course access with another person;
- copy substantial portions of our educational materials;
- reproduce course manuals or resources for commercial use; or
- represent our content as your own.
Your access to digital content may be subject to reasonable technical or account restrictions.
Nothing in this section affects any rights you may have under applicable consumer law.
SECTION 9 — WORKSHOPS AND BOOKINGS
Where Coven & Core offers workshops, classes, events or other booked services, additional booking conditions may apply.
Information about the relevant workshop or service, including dates, times, locations, inclusions and prices, will be provided at the time of booking.
If you need to cancel or change a booking, please contact us as soon as reasonably possible.
Any cancellation, refund or transfer arrangements will be subject to the applicable booking conditions and Australian Consumer Law.
We reserve the right to reschedule or cancel a workshop or event where reasonably necessary.
If we cancel an event, we will provide the remedy applicable in the circumstances, which may include rescheduling or a refund.
SECTION 10 — SPIRITUAL, WELLNESS AND EDUCATIONAL DISCLAIMER
Coven & Core’s spiritual, wellness and educational content is provided for general educational, personal-development and spiritual purposes.
Our content, products, courses, workshops, Reiki-related education, oracle cards, meditations and other spiritual resources are not a substitute for medical, psychological, psychiatric or other professional advice or treatment.
You should seek advice from an appropriately qualified professional where you have concerns about your physical or mental health, safety or wellbeing.
Spiritual practices and educational materials are intended to support personal exploration and self-reflection. We do not guarantee any particular spiritual, emotional, physical or personal outcome.
You are responsible for deciding whether a particular practice, activity or product is appropriate for you.
Nothing in this section is intended to exclude or limit any rights or remedies that cannot legally be excluded.
SECTION 11 — INTELLECTUAL PROPERTY
Unless otherwise stated, all content made available through Coven & Core belongs to or is licensed to Coven & Core.
This may include:
- our business name and branding;
- logos;
- photographs;
- artwork;
- written content;
- course materials;
- workshop materials;
- manuals;
- educational resources;
- videos;
- audio recordings;
- meditations;
- oracle card artwork and content;
- graphics;
- website design;
- product descriptions;
- original concepts and materials; and
- other intellectual property created for Coven & Core.
You may use purchased materials for their intended personal purpose.
You must not reproduce, copy, modify, distribute, publish, sell or commercially exploit Coven & Core intellectual property without our prior written permission, except where permitted by law.
Nothing in these Terms transfers ownership of our intellectual property to you.
SECTION 12 — CUSTOMER FEEDBACK AND REVIEWS
If you voluntarily provide Coven & Core with feedback, suggestions, reviews, testimonials, ideas or other comments (“Feedback”), you grant us permission to use that Feedback for the purposes of improving, promoting and developing our business and Services.
We may edit Feedback for spelling, grammar, length or formatting, provided that we do not materially misrepresent its meaning.
Where required by law or where we have agreed otherwise, we will respect your privacy and personal information.
You must only submit Feedback that you have the right to provide and that does not infringe another person’s intellectual property, privacy or other legal rights.
We may remove Feedback that we reasonably consider unlawful, defamatory, abusive, misleading, offensive or otherwise inappropriate.
We will not knowingly present a fabricated testimonial as a genuine customer experience.
SECTION 13 — PRIVACY
Our collection, use and handling of personal information is described in our Privacy Policy, available here:
[INSERT PRIVACY POLICY LINK]
By using our website or Services, you acknowledge that you have read our Privacy Policy.
Where our website is hosted or supported by third-party service providers, including Shopify, information may be processed by those providers in accordance with their own privacy policies.
SECTION 14 — THIRD-PARTY SERVICES
Our website may use third-party platforms, applications, payment providers, delivery providers, social media platforms or other external services.
These third parties may have their own terms and privacy policies.
Coven & Core is not responsible for the independent operation, availability, policies or practices of third-party services.
Where you purchase a product or service from Coven & Core through our website, your transaction is with Coven & Core, not Shopify or another website platform.
Shopify provides the technology that supports our online store, but does not become the seller of Coven & Core products merely because our store operates through Shopify.
SECTION 15 — ERRORS, INACCURACIES AND OMISSIONS
We make reasonable efforts to ensure that information on our website is accurate and current.
However, there may occasionally be typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, shipping information or other content.
Where permitted by law, we reserve the right to correct errors and update information.
If an obvious error affects an order and we are legally entitled to cancel or amend the order, we may do so. Where payment has already been made and the order is cancelled, we will provide any refund required by law.
SECTION 16 — PROHIBITED USES
You must not use our website or Services:
- for an unlawful or fraudulent purpose;
- to violate any applicable law or regulation;
- to infringe our intellectual property rights or those of another person;
- to harass, abuse, threaten, intimidate or harm another person;
- to transmit false or misleading information;
- to distribute malware or harmful code;
- to collect or track another person’s personal information without lawful authority;
- to spam, phish or engage in other deceptive activity;
- to interfere with the security or operation of our website;
- to impersonate another person or entity;
- to reproduce, resell or commercially exploit our Services without permission; or
- in any other manner that could reasonably harm Coven & Core, our customers or other users.
SECTION 17 — ARTIFICIAL INTELLIGENCE AND AUTOMATED ACCESS
You must not use automated systems, bots, scraping tools, AI agents or similar technology to access, copy, extract or reproduce substantial portions of Coven & Core’s website, content or intellectual property without our prior written permission.
This does not prevent ordinary use of publicly available AI tools by customers for legitimate personal purposes, provided that such use does not infringe our intellectual property rights or otherwise breach these Terms.
SECTION 18 — TERMINATION OR SUSPENSION
We may suspend or restrict access to our website or Services where reasonably necessary, including where we reasonably believe that a person has breached these Terms, engaged in fraudulent activity, threatened the security of our systems or acted unlawfully.
Where appropriate and permitted by law, we may terminate access to particular Services.
Termination does not affect rights or obligations that arose before termination or provisions which are intended by their nature to continue afterwards.
SECTION 19 — DISCLAIMER OF WARRANTIES
To the maximum extent permitted by law, information provided through our website is provided for general informational purposes.
We do not guarantee that our website or digital Services will always be uninterrupted, secure, timely or error-free.
We also do not guarantee that information provided through our website will always be complete, current or suitable for every individual’s circumstances.
Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot legally be excluded, restricted or modified.
SECTION 20 — LIMITATION OF LIABILITY
To the maximum extent permitted by law, Coven & Core will not be liable for loss or damage arising from your use of our website or Services where that liability may lawfully be excluded.
However, nothing in these Terms excludes liability that cannot legally be excluded, including rights and remedies available to consumers under the Australian Consumer Law.
Where the law permits a limitation of liability, our liability will be limited to the extent permitted by applicable law.
We do not seek to exclude responsibility for matters where doing so would be unlawful.
SECTION 21 — INDEMNITY
To the extent permitted by law, you agree to be responsible for losses, claims, liabilities and reasonable costs arising from your unlawful use of our website or your breach of these Terms.
This clause does not apply to the extent that the relevant loss or liability was caused by Coven & Core’s own conduct or where the indemnity would otherwise be unlawful or unenforceable.
SECTION 22 — SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the extent necessary to make it lawful and enforceable where possible.
If it cannot be made enforceable, it will be severed to the extent necessary without affecting the validity of the remaining provisions.
SECTION 23 — WAIVER AND ENTIRE AGREEMENT
If we do not immediately enforce a right or provision under these Terms, that does not mean that we have waived that right.
These Terms, together with any policies or additional terms expressly incorporated into them, constitute the agreement between you and Coven & Core concerning your use of our website and Services.
Nothing in these Terms excludes rights or obligations that arise independently under applicable law.
SECTION 24 — ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where permitted by law.
Coven & Core may transfer or assign its rights and obligations where reasonably necessary to operate or restructure the business, subject to applicable law.
SECTION 25 — GOVERNING LAW
These Terms are governed by the laws of Queensland, Australia.
You agree that disputes arising in connection with these Terms will be subject to the courts and tribunals of Queensland and the applicable courts of the Commonwealth of Australia.
Nothing in this section prevents a consumer from exercising rights or remedies available under applicable Australian law.
SECTION 26 — CHANGES TO THESE TERMS
We may update these Terms from time to time.
The most current version will be published on this page.
Where we make material changes, we will provide notice where required by law.
Your continued use of our website after changes are published may constitute acceptance of the updated Terms to the extent permitted by law.
SECTION 27 — CONTACT INFORMATION
If you have questions about these Terms, our products or our Services, please contact us:
Coven & Core
Email: covenandcore@outlook.com
Website: www.covenandcore.com