Refund policy
Returns & Refunds
At Coven & Core, our garments are made to order especially for you.
Because our products are printed and produced to order, we do not offer returns or exchanges for change of mind, accidental purchases, or incorrect size selection where the item has been correctly supplied and is not faulty.
Please check the size guide and product details carefully before placing your order. If you are unsure about sizing, we encourage you to contact us before ordering and we will be happy to help where we can.
Faulty, damaged or incorrect items
If your order arrives damaged, faulty, defective, incorrect, or otherwise does not meet the consumer guarantees that apply under Australian Consumer Law, please contact us as soon as possible so we can assess the issue and arrange an appropriate remedy.
Depending on the circumstances and your rights under Australian Consumer Law, the appropriate remedy may include a repair, replacement or refund.
To help us resolve the issue as quickly as possible, please email us with:
• Your order number
• A description of the issue
• Clear photographs showing the problem
We may need to request additional information or photographs, and where appropriate, may ask you to return the item for assessment.
If a return is required because the product is faulty, damaged, defective or incorrect, we will provide appropriate instructions regarding the return.
Australian Consumer Law
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.
Consumer guarantees apply to eligible products purchased from Australian businesses. These guarantees include that goods are of acceptable quality, match their description and are fit for any purpose that was made known to the seller.
Our made-to-order production process does not affect your rights under Australian Consumer Law.
Cancellations
Orders may be cancelled within 1 hour of being placed, provided the order has not already entered production.
After this time, your order may have been sent to our production partner and may no longer be able to be cancelled.
If you need to request a cancellation, please contact us as soon as possible at:
covenandcore@outlook.com
Refund processing
Where a refund is required or approved, refunds will generally be issued to the original payment method used for the purchase.
The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.
Contact us
If you have any questions about returns, refunds, faulty or damaged items, or an order you've received, please contact us at:
covenandcore@outlook.com
Please include your order number so we can assist you as quickly as possible.